Refund policy

Return and Refund Policy

Right to return

You may request to withdraw from an online purchase within 14 calendar days after receiving your order, without giving a reason, provided that the product is eligible for return.

Return conditions

To be eligible for return, the product must be unused, unopened and in its original condition and packaging. Any protective seal or tamper-evident packaging must remain intact, where applicable. Proof of purchase is required.

For health and hygiene reasons, skincare and cosmetic products cannot be returned after they have been opened, unsealed or used.

This restriction does not apply if the product received is defective, damaged, incorrect or otherwise does not correspond to your order.

How to request a return

Contact us at nuri.korean.store@gmail.com within 14 calendar days after receiving your order.

Please include:

• your name;
• the order date;
• the date the order was received;
• the product or products you wish to return.

After notifying us, the eligible products must be returned within 7 calendar days. We will provide the return address and instructions. Please do not send a return before contacting us.

Return costs

For returns made because the customer changed their mind, the customer is responsible for the direct cost of returning the products.

If the product is defective, damaged or incorrect, NURI will cover the reasonable return cost.

Refunds

Once the return has been received and inspected, we will notify you.

Eligible payments, including the cost of standard delivery where applicable, will be refunded within 14 calendar days after we receive your return request. We may withhold the refund until the returned products have been received or you provide proof that they have been sent.

Refunds will be made using the original payment method unless another method is agreed with you.

Additional delivery costs resulting from choosing a delivery method more expensive than our standard option are not refundable.

Damaged, defective or incorrect products

Please contact us as soon as possible if your order arrives damaged, defective or incorrect. Include photographs of the product and packaging so that we can review the issue and offer an appropriate solution.

Order cancellation

An order may be cancelled for a full refund before it has been dispatched. After dispatch, the return conditions above apply.

Individual skin sensitivity or a product not being suitable for your skin does not by itself mean that the product is defective. Please contact us so that we can review the situation.

Nothing in this policy limits the consumer rights granted under the applicable laws of Georgia.